Terms of Service
TERMS OF SERVICE
Last updated: [Date]
1. Acceptance of these Terms
Welcome to [Company Name] (the "Site"). These Terms of Service ("Terms") govern your access to and use of the Site and your purchase or use of any product (the "Product") from [Company Name] ("we," "us," or "our").
By accessing the Site, placing an order, creating an account, or subscribing to any communication, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or purchase the Product.
We may update these Terms at any time. The "Last updated" date above marks the most recent revision. Continued use of the Site after a change constitutes acceptance of the updated Terms.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to purchase from the Site. By using the Site, you represent that you meet this requirement.
3. Product Information and Disclaimers
[Insert any product-specific disclaimers required for your category, including any safety, warranty, or usage statements required by applicable law or regulators.]
Content on the Site is provided for informational purposes only and does not constitute professional advice. Consult a qualified professional before relying on any information for important decisions.
4. Orders and Pricing
All prices are in [Currency] and exclude applicable taxes unless stated otherwise. We reserve the right to refuse, cancel, or limit any order, correct any pricing or descriptive error (including after an order has been placed), and limit quantities sold to any one person, household, or address.
An order is not accepted until you receive an order confirmation email from us. Acceptance of payment does not, by itself, constitute acceptance of the order.
5. Payment
We accept the payment methods listed at checkout. By submitting payment information you represent that the method is yours (or that you are authorized to use it) and that there are sufficient funds. Charges are processed by [Payment Processor]; we do not store full card numbers.
Disputed charges or chargebacks may, at our discretion, result in suspension of your account, cancellation of pending orders, or refusal of future purchases.
6. Shipping, Returns, and Refunds
Shipping fees, processing times, carriers, and lost-or-damaged-package procedures are governed by our Shipping Policy. Returns and refunds, including any money-back guarantee, are governed by our Refund Policy. Both are incorporated by reference.
7. Subscriptions
If you select a recurring subscription option at checkout you authorize us to charge your saved payment method on the cadence shown at checkout until you cancel. You may cancel an active subscription at any time before the next scheduled charge from your customer account or by contacting [Support Email]. Cancellations stop future renewals; orders already placed are governed by our Refund Policy.
8. Acceptable Use
You agree not to: (a) reverse-engineer, scrape, decompile, or attempt to extract source code, customer data, or pricing logic from the Site beyond ordinary browser use; (b) use the Site to commit fraud, including ordering with stolen payment information, claiming undelivered packages that were in fact delivered, or repeatedly abusing the return policy; (c) submit content (reviews, comments, support messages) that is false, defamatory, infringes third-party rights, harasses any person, or impersonates anyone; (d) interfere with the Site's operation, including via malware, denial-of-service attacks, credential stuffing, or unauthorized API automation; or (e) resell the Product outside an authorized reseller relationship.
9. Intellectual Property
All Site content, including but not limited to brand names, logos, product photography, copy, illustrations, packaging design, and the underlying code, is owned by us or our licensors and is protected by applicable copyright, trademark, and trade-dress law. You receive a personal, non-exclusive, non-transferable, revocable license to view and use the Site for the purpose of evaluating and purchasing the Product. No other use, including republication, framing, training of generative-AI systems, or commercial reproduction, is permitted without our prior written consent.
If you submit a review, photo, or other content via the Site, social media, or email, you grant us a worldwide, royalty-free, perpetual, sublicensable license to display, reproduce, and modify that content in marketing materials, with attribution to the first name and last initial you submitted unless you request otherwise in writing.
10. User Accounts
You are responsible for any activity that occurs under your account. If you suspect unauthorized access, notify us immediately at [Support Email]. We may suspend or terminate any account that violates these Terms.
11. Third-Party Services
The Site uses third-party services for payments, fulfillment, analytics, email, customer support, and similar purposes. Your interaction with those services may be governed by their own terms; we are not responsible for their content or practices.
12. Disclaimer of Warranties
THE SITE AND THE PRODUCT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, [Company Name] AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOST BUSINESS, ARISING OUT OF OR RELATING TO THE SITE, THE PRODUCT, OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED [Currency Units].
Some jurisdictions do not allow the limitation or exclusion of certain damages, so portions of this section may not apply to you.
14. Indemnification
You agree to indemnify, defend, and hold harmless [Company Name] and its officers, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of: (a) your breach of these Terms; (b) your violation of any law or third-party right; (c) your misuse of the Product, including failure to follow label or usage directions.
15. Dispute Resolution and Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or your purchase of the Product, except for small-claims actions brought in your state of residence and except for actions to enforce intellectual-property rights, shall be resolved by binding individual arbitration administered by [Arbitration Body] under its consumer rules. The arbitration will be conducted in [State / Jurisdiction] or, at your election, by phone or written submission.
Class-action waiver. You and [Company Name] agree that claims may be brought only on an individual basis, not as part of a class, collective, or representative action.
Opt-out. You may opt out of this arbitration agreement by emailing [Legal Email] within 30 days of your first order with the subject line "Arbitration Opt-Out."
16. Governing Law
These Terms are governed by the laws of [State / Jurisdiction], without regard to its conflict-of-laws principles. Subject to Section 15, any action that is not arbitrated shall be brought exclusively in the state or federal courts located in [County, State / Jurisdiction], and you consent to personal jurisdiction there.
17. Promotional Codes, Gift Cards, Store Credit
Promotional codes are single-use unless stated, cannot be combined unless stated, have no cash value, and may be terminated or modified at any time. Gift cards and store credit are non-refundable, non-transferable, and expire per the terms shown at issuance.
18. Communications
By creating an account, placing an order, or submitting your email at the Site, you consent to receive transactional communications from us (order confirmations, shipping notices, account changes). Marketing communications require separate opt-in and may be opted out at any time via the unsubscribe link in any marketing email or by emailing [Support Email].
If you provide a phone number, you may receive SMS messages for order status. Message-and-data rates apply. Text STOP to opt out, HELP for help.
19. International Users
The Site is intended for users located in [Country]. If you access the Site from another jurisdiction, you do so at your own risk and you are responsible for compliance with local law.
20. Severability and Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, and any other linked policies, constitute the entire agreement between you and [Company Name] regarding the Site and the Product, and supersede any prior agreement on the same subject.
21. Contact
Questions about these Terms may be sent to:
[Company Name]
[Legal Entity Name, if different]
[Street Address]
[City, State / Province, Postal Code]
[Country]
[Support Email] · [Legal Email]
Template version 1.0. This is not legal advice. Have a licensed attorney in your jurisdiction review before publishing.