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Free shipping on orders $60+ · 90-day money-back guarantee · Subscribe & Save 15% · Free shipping on orders $60+ · 90-day money-back guarantee · Subscribe & Save 15% · Free shipping on orders $60+ · 90-day money-back guarantee · Subscribe & Save 15% · Free shipping on orders $60+ · 90-day money-back guarantee · Subscribe & Save 15% ·

CONTACT

Get in touch.

Order questions, refunds under the 90-day guarantee, subscription changes, press, or anything else - email is the fastest path. We reply within 1 business day.

Other ways to reach us.

SupportEmail us

Orders, refunds, subscriptions.

Editorial & pressEmail us

Story leads, corrections, science questions.

Instagram@balancecomplex →

Faster on DMs than the form, but slower than email.

Support hours.

Monday–Friday, 9 a.m. – 5 p.m. PT. Replies within 1 business day. Weekends roll into Monday.

Common requests.

  • Refund under the 90-day guarantee? See the refund policy for the one-line request format, then email support.
  • Cancel a subscription? Reply “cancel” to your last order confirmation, or visit your account page.
  • Order tracking? Reply directly to your order confirmation email for the fastest response.
  • Wholesale or partnerships? Email editorial with “partnership” in the subject.