Free shipping on orders $60+ · 90-day money-back guarantee · Subscribe & Save 15% · Free shipping on orders $60+ · 90-day money-back guarantee · Subscribe & Save 15% · Free shipping on orders $60+ · 90-day money-back guarantee · Subscribe & Save 15% · Free shipping on orders $60+ · 90-day money-back guarantee · Subscribe & Save 15% ·

Shipping Policy

SHIPPING POLICY

Last updated: [Date]

 

Where we ship

We currently ship to [list of regions where you ship, e.g., "all 50 U.S. states and Washington D.C." or "the contiguous United States only"]. We do not currently ship to [list excluded regions, e.g., "internationally" or "P.O. boxes for expedited service"].

If you place an order to an address we cannot ship to, we will refund the order in full and notify you within [1 business day].

 

Shipping rates

Standard shipping: [rate] · [estimated transit time, e.g., "3–7 business days"]
Expedited shipping: [rate] · [estimated transit time]
Express shipping: [rate] · [estimated transit time]

Free shipping is offered on orders of [$ threshold] or more.

[If applicable: subscription orders ship free, regardless of subtotal.]

Rates above cover [the contiguous 48 states / the standard mainland region]. [Specify exceptions for outlying areas, e.g., Alaska, Hawaii, APO/FPO, here.]

 

Processing time

Orders are processed [Monday through Friday, excluding federal holidays].

Orders placed before [cutoff time, e.g., 11:00 a.m. local time] typically ship the same business day. Orders placed after the cutoff or on weekends or holidays ship the next business day. High-volume periods may add [1–2 business days] to processing. We will notify you if your order is materially delayed.

The estimated-delivery ranges above start the day your order ships, not the day it is placed.

 

Order confirmation and tracking

After you place an order you will receive two emails:

1. An order confirmation with your order number and a summary of items shipped.
2. A shipment confirmation with the carrier and tracking number when the order leaves our warehouse.

Tracking updates are provided by the carrier. Once a package is in the carrier's possession, transit time, scan frequency, and delivery scheduling are the carrier's responsibility.

If you do not receive a shipment confirmation within [3 business days] of placing your order, check your spam folder and then contact [Support Email] with your order number.

 

Address changes

Orders are processed quickly. Once an order has been processed for shipment we cannot change the shipping address. If you notice an address error, email [Support Email] with the order number and the correct address as quickly as possible.

If the order has already shipped, we cannot intercept it. You may be able to request a hold or address change directly with the carrier; fees set by the carrier apply.

We are not responsible for orders delivered to an incorrect address that the customer provided at checkout.

 

Lost, stolen, or damaged packages

If your tracking shows "delivered" but you cannot find the package, or if the package arrives damaged:

1. Wait [48 hours] after the "delivered" scan — packages are sometimes marked delivered and turn up the next day.
2. Check with household members, neighbors, building staff, or your local carrier facility.
3. File a claim within [14 days] of the delivery scan by emailing [Support Email] with: your order number, the address on the label, the date of the "delivered" scan, and (if available) a photo of any damage.

For confirmed lost or undelivered packages we will re-ship the order at no charge, one time, per order.

For confirmed damaged packages we will replace the affected items at no charge. Please keep the damaged shipment until the claim is resolved — the carrier may request photos.

 

Refused or returned-to-sender packages

If a package is refused at the door, returned because the address was undeliverable as addressed, or held by the carrier and not picked up before the return window, we will issue a refund for the merchandise total minus the original outbound shipping cost. To re-ship to a corrected address, please place a new order.

 

Taxes and duties

Sales tax is calculated at checkout based on the destination shipping address and applicable rules. [If domestic-only: "There are no import duties for domestic orders."] [If international: "Duties and taxes are the recipient's responsibility (DDU) unless stated otherwise at checkout."]

 

When you will hear from us proactively

We will email you if your order is out of stock before it ships, materially delayed beyond the processing-time estimate, refused or returned by the carrier, or affected by a carrier exception (weather, regional disruption).

If your tracking is moving and shows an expected delivery date, you do not need to email us. If tracking is not moving for [48 hours] past the expected delivery window, email [Support Email] and we will open a carrier claim for you.

 

Contact

[Company Name]
[Legal Entity Name, if different]
[Street Address]
[City, State / Province, Postal Code]
[Country]
[Support Email]

Standard support hours: [Monday–Friday, 9 a.m. – 5 p.m. local time]. We respond to all support emails within [1 business day].

 

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